If they know you make a very good product, which doesn't brick after a firmware update if you have 3rd party supplies, they will be willing to pay a bit more for the product. They use the excuse of the razer/blade model that they need to sell you the supplies because they don't make any money on the printer sale. Especially since OEM supplies for some of these machines cost hundreds of dollars. TLDR firmware updates are important to fix firmware bugs, and greedy manufacturers should not "brick" your device if you chose to use refurbished supplies. The downside is, I had to revert back to the old firmware, which still contains the wake from sleep bug and I now have to live with the bug by restarting the printer every time it goes to sleep.
Luckily, I know how to use the Lexmark Service Restore tool (which only authorized techs have access to) to reflash the old firmware and licenses to get it to work with refurbished cartridges again. Once the firmware was sent it would no longer work since it said it couldn't recognize the toner cartridge (which is refurbished). It is a little know fact that if you complain enough about the supply that stopped working after a firmware upgrade, they will send you a new OEM cartridge free of charge, as long as you prove you were using a OEM cartridge when you flashed the update to your machine.įor example, I have a MX410 Lexmark machine that refused to work after I upgraded it's firmware to try and fix an issue it has not waking from sleep. If you aren't they will tell you you have to purchase OEM supplies to fix the problem (and lead you to believe your refurbished supply is the cause of the issue and is defective when it isn't).Īs a tech, I know sometimes the aggressive DRM scheme they put into their new firmware will actually also cause OEM cartridges to stop working as well. If you call Lexmark tech support, their first question is "are you using OEM supplies?". I cringe when I have to update firmware on Lexmark machines if they're using reman supplies as this often times stop them from working afterwards until a OEM cartridge is installed. They can fix many software bugs that are present in the firmware the machines ship with as well, since many machines are being rushed to market with a "ship now, fix later" mentality. There's no contesting that sometimes firmware updates are necessary as they can fix countless issues with anything from 49 errors on HP's to 900 RIP errors on Lexmark's. As a printer tech with over 20 years experience and hundreds of HP, Lexmark and Xerox certs I have a much more middle ground opinion to this.
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